Verification of Benefit Specialist
📢 Now Hiring: Verification of Benefits (VOB) Specialist
Location: Bowie, MD
Reports to: Clinic Manager
About CoreLife
At CoreLife, we are passionate about improving the health and quality of life for every patient we serve. We believe in delivering exceptional patient experiences through honesty, respect, integrity, and teamwork. If you’re looking for a meaningful career where you can make a difference every day, we’d love to meet you!
Position Overview
The Verification of Benefits (VOB) Specialist plays a vital role in ensuring patients understand their healthcare coverage and available services. This position requires a high level of customer service, accuracy, and frequent communication with managed care companies. You will help patients navigate their benefits while supporting the operations team in delivering timely and accurate insurance verification.
Key Responsibilities
- Verify all new patients’ insurance coverage, including eligibility, coverage, authorizations, and referrals.
- Meet daily, weekly, and monthly goals for completed verifications.
- Educate patients and staff on coverage and eligibility questions.
- Conduct frequent phone contact with insurance companies.
- Ensure patient demographics are accurate and up to date.
- Meet deadlines in a fast-paced environment.
- Perform other duties as assigned.
Qualifications
- High School Diploma or GED required; Associate’s Degree preferred.
- Minimum 1 year of experience working with insurance companies, including understanding coverage and policies.
- Minimum 1 year of customer service experience.
- A genuine passion for health and helping others.
Skills & Competencies
- Strong attention to detail and accurate data entry.
- Ability to meet deadlines for insurance paperwork.
- Critical thinking and problem-solving abilities.
- Strong customer service and multitasking skills.
- Excellent verbal and written communication skills.
- Ability to work collaboratively with a multidisciplinary team.
CoreLife Values
- Patient-Centered: We meet the needs of our patients and ensure the highest level of patient experience, care, and outcomes.
- Integrity: We treat patients, teammates, and partners with honesty, respect, and teamwork.
- Excellence: We challenge ourselves and others to achieve exceptional results.
If you are detail-oriented, thrive in a fast-paced environment, and are committed to helping patients understand their benefits, we encourage you to apply!