Multi-Site Healthcare Office Manager

This position is responsible for managing two clinics in Greensboro and Kernersville.

CoreLife has created an organized, convenient, and low cost multidisciplinary platform of care for those who so often fall through the cracks of today’s highly fragmented healthcare delivery system. We enhance total health by providing a multifaceted approach to obesity, chronic illnesses, the root causes, social determinants, and related side effects. This is accomplished by providing medical, nutrition, exercise, and behavior health services on site for each patient and developing a personalized care plan to help them achieve their health goals. Providing and coordinating these clinicians and resources all under one roof is what makes CoreLife’s practice unique and is how our Care Teams have been able to guide and support thousands of patients in improving their health.

Position Description: The CoreLife Office Manager’s number one responsibility is the management of the patient which includes experience, care, outcomes, and retention. The CoreLife Manager is charged with shepherding the patient through their journey with empathy, compassion, and care while setting clear and defined expectations and holding the patient accountable to ensure success. Additional responsibilities include management and oversight of the clinical, administrative, and exercise teams. The office manager is also responsible for achieving KPIs as well as the sustainable growth of their clinic.

Major Areas of Responsibility: 

• Serve as the primary point of contact with patients
• Effectively manage all patients for the purpose of  ensuring the highest quality care and experience.
• Communicate, monitor, document and evaluate challenges and successes for patients while aggressively working to ensure the patients are achieving and maintaining success
• Ensure the CoreLife care model is executed consistent with the expectations as established by corporate leadership.
• Oversees administrative functionality of the clinic
• Assess and synthesize clinic specific best demonstrated practices to enhance the patient experience.
• Demonstrates leadership skills through the supervision and coordination of all daily operations within the clinic.  
• Effectively execute a multidisciplinary model to meet Key Performance Indicators and Performance Metrics.
  •   Key Performance Indicators Include (but are not limited to):
    • Experience (patient/teammate)
    • Patient Care
    • Patient Retention
    • Patient Management
    • Schedule Efficiency
    • Clinic Growth
    • Profitability

• Assist in the hiring and training of new teammates.
• Provides timely feedback and coaching to teammates as appropriate. Addresses areas of concern through action plans and recognizes/rewards positive efforts to enhance clinic cultureoperations.
• Responsible for personnel management in accordance with HR policies and procedures.
• Ensures compliance to regulatory guidelines and the provision of quality patient care. Maintains compliance with regulatory standards by monitoring operations and initiating changes where required. Regulatory guidelines include (but are not limited):
  • OSHA
  • State guidelines
  • Joint Venture Partner Guidelines
  • HIPAA
• Responsible for financial performance of the office. Maintains expenses to ensure budget and revenue goals are met.
• Supports the sustainable growth of their clinic in all care pillars while maintaining a high standard of delivery and patient experience. 
• Supports other clinics/teammates, when necessary. Willing to travel to other clinics within the same region to help provide coverage. Assist, remotely, with scheduling and work queues.

Education/Experience:

• Completed Bachelor’s Degree in a Health or Management Related field (preferred) 
• 3-5 years management/leadership experience (required)
• Business development background (preferred)
• Computer competency (required) (consider listing the programs used by offices)

Skills, Knowledge, and Abilities:

• Critical thinking to integrate facts, informed opinions, active listening, and observations.
• Decision making, problem solving and collaboration.
• Strong interpersonal skills to establish productive working relationships with multidisciplinary teams and support services.
• Ability to communicate effectively in both written and verbal form to patients, teammates and other leaders.
• Ability to counsel and motivate others, as individuals and as a group.
• Embodies servant leadership
• Flexibility to adapt to changes in medical protocols and policy. 

Adherence to CoreLife’s Values:

• Meeting the needs of our patients & ensuring the highest level of patient experience, care, and outcomes.           
• Treating our patients, teammates, and partners with honesty, respect, integrity, and teamwork.
• Challenging patients, teammates, and partners to achieve exceptional results and potential.

Work Environment:

This job operates in a professional medical office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Note: reasonable accommodations may be made available for individuals with disabilities to perform the essential functions of this position.